Bogota Laser > Preguntas frecuentes cultura > Main participation initiatives:

Main participation initiatives:

Creado por: Equipo médico Bogotá Laser
11 octubre, 2023
  • User service and social participation, with meetings that will be held at least once a year, aimed at improving service provision and the functioning of the healthcare institution based on users' ideas.
  • Establish mechanisms for attending to users' requests, complaints, claims, and inquiries to address corrective actions within the healthcare institution, such as suggestion boxes, email, interaction through social media, and direct attention through the customer service area.
  • Keep users informed about their rights and responsibilities.
  • Promote patient well-being through our “Culture Safety” program, which promotes ongoing patient education on topics such as patient safety, eye drop application, hand hygiene, organ donation, and other topics of interest to our users.
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