Rights and responsibilities
FREEDOM OF CHOICE
Patients have the right to freely choose their healthcare professional and healthcare institution for the required care.
Patients have the right to clear communication with the treating physician and other healthcare professionals involved in their care. This includes information about their condition, procedures, or treatments to be performed, and the risks involved.
TO BE TREATED WITH RESPECT
Patients should be treated with respect by all professionals in the institution, who will respect their beliefs and customs without any discrimination.
Of all the information recorded in their medical history, which can only be disclosed with their authorization or at the request of the competent authority.
TO RECEIVE THE BEST CARE
They have to receive the best care possible, taking into account the medical and technological resources available in the institution, ensuring safety in the care process.
TO RECEIVE COST INFORMATION
Generated by the provision of the service, such as co-payments, fees, payment of surcharges, and coverage of the service by healthcare entities.
TO PARTICIPATE IN RESEARCH
Patients have the right to participate in research according to their will, for scientific and academic purposes, following the legal procedures stipulated for this purpose.
FREEDOM OF ACCEPTANCE
Once informed about their treatment plan, patients have the freedom to accept or decline it at any stage of care. They should provide written evidence of their decision in the informed consent or medical history.
FREEDOM OF EXPRESSION
Patients are free to express their opinion regarding the service provided, using institutional mechanisms.
Related to changes in schedule, delays, unforeseen events, etc. that may affect the provision of the service, the information is provided not only to the patient but also to the responsible individuals.
TO TREAT WITH RESPECT AND DIGNITY
The healthcare professionals and administrative staff of the institution provide care, as well as other patients and their companions.
THE PATIENT MUST MEET FINANCIAL OBLIGATIONS
Derived from the services provided.
TO COMPLY WITH ADMISSION ADMINISTRATIVE RULES
By providing the legal and relevant documentation for their care process, such as identification documents, valid authorizations, medical orders, etc.
TO ATTEND SCHEDULED APPOINTMENTS
Punctually, promptly cancel the appointment if unable to attend the scheduled procedure due to force majeure.
TO PROVIDE TRUTHFUL AND TIMELY INFORMATION
About their health status.
TO RESPECT THE CARE PROCESS
By avoiding the use of electronic devices during procedures or consultations with the responsible professional.
TO TAKE CARE OF THE FACILITIES
By making rational use of the institution's resources, equipment, and services.
TO ATTEND WITH A RESPONSIBLE COMPANION
Who is of legal age and can provide complete information about their health status or authorize additional procedures beyond what was scheduled when conditions warrant it.
TO COMPLY WITH DISCHARGE RECOMMENDATIONS
By carefully following the instructions given by the healthcare team, ensure that both you and your family are actively involved in the recovery process.
TO MEET ADMISSION CRITERIA
By complying with medical orders or institutional instructions that have been communicated by the institution's personnel for the proper provision of the service.